Shipping & Delivery Policy

1. Service area

LivGreen Home Furnishing currently provides local delivery exclusively within Miami-Dade County, Florida. We do not currently offer nationwide shipping or delivery outside Miami-Dade County.

2. Order processing

Orders are generally processed within 1–2 business days after payment and order information have been successfully verified.

Processing time does not include the delivery period. Orders placed outside business hours will begin processing on the following business day.

3. Estimated delivery time

Local delivery is generally expected within 3–7 business days after order confirmation.

Delivery dates are estimates and are not guaranteed. Availability, weather, building access, inventory conditions, operational circumstances, or other events outside our reasonable control may affect delivery times.

If an item has a different estimated delivery period because it is a special order or temporarily unavailable, the customer will be informed before the order is confirmed whenever possible.

4. Delivery scheduling

Our team will contact the customer using the telephone number or email address provided during checkout to coordinate delivery.

Customers are responsible for providing accurate contact and delivery information. An adult who is at least 18 years old must be present to accept the order.

5. Basic delivery service

Unless another service is expressly stated in writing, delivery includes basic drop-off at a ground-level exterior entrance, doorstep, or another safe and accessible designated delivery area.

Basic delivery does not include:

• Carrying furniture inside the residence or building
• Going up or down stairs
• Elevator delivery
• Placement inside a specific room
• Furniture assembly or installation
• Removal of packaging materials
• Removal or disposal of existing furniture

Customers must ensure that the delivery location is safe and accessible. Customers are also responsible for measuring doors, hallways, entrances, and other access points before ordering.

6. Delivery costs

Any applicable delivery charge will be calculated and displayed during Shopify checkout before the order is placed. The cost may vary depending on the delivery address, order size, and required service.

Free delivery applies only when it is expressly displayed during checkout or included in a written promotion.

7. Missed or refused deliveries

If no authorized adult is available at the scheduled time, access to the delivery location is unsafe or unavailable, or the customer refuses an order without a verified product issue, an additional delivery or rescheduling charge may apply.

Any applicable additional charge will be communicated before delivery is rescheduled.

8. Delivery address changes

Customers should contact us immediately if a delivery address needs to be changed.

We cannot guarantee address changes after an order has been prepared or scheduled for delivery. An additional charge may apply if the change requires rescheduling or a different delivery route.

9. Inspection and damage reports

Customers should inspect their order at the time of delivery whenever possible.

Visible damage, missing items, or an incorrect product must be reported within 48 hours of delivery. Please include the order number and clear photographs of the product and packaging.

Claims and return eligibility are subject to our Return & Refund Policy.

10. Special orders and backorders

Special-order, made-to-order, and backordered merchandise may have different processing and delivery times. When applicable, an estimated timeline will be communicated to the customer.

Estimated availability dates may change because of supplier, inventory, or transportation delays.

11. Customer pickup

Customer pickup is not currently available. Our showroom and pickup location is coming soon in Miami, Florida.

The mailing address listed on this website is not a showroom, customer pickup location, or merchandise return location.

12. Financed orders

Orders purchased through a financing provider are subject to the same processing and delivery conditions described in this policy.

Financing approval does not guarantee product availability or a specific delivery date.

13. Contact information

For questions about an order or delivery, contact:

LivGreen Home Furnishing

• Phone: (786) 448-6347
• Email: livgreenadvice@gmail.com
• Business hours: Tuesday–Saturday, 11:00 AM–6:00 PM
• Closed Sunday and Monday

Mailing address:

14584 SW 115th St
Miami, FL 33186

This mailing address is not a showroom, customer pickup location, or merchandise return location.