Privacy Policy

1. INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect:

• Contact information, including your name, email address, telephone number, billing address, and delivery address.
• Order information, including products purchased, order history, delivery instructions, transaction status, and customer-support communications.
• Account information when customer account features are used.
• Communications submitted through our contact forms, email, telephone, or customer-support channels.
• Device and usage information, including IP address, browser type, device information, pages visited, referring pages, and interactions with our website.
• Cookie and similar technology information used to operate, secure, and improve the website.
• Information necessary to prevent fraud, protect transactions, and comply with applicable legal obligations.

Payments and checkout are processed through Shopify and authorized payment providers. LivGreen Home Furnishing does not directly collect or store complete payment-card numbers, CVV security codes, or customer bank login credentials.

2. HOW WE USE INFORMATION

We may use personal information to:

• Process and manage orders.
• Arrange local delivery and communicate delivery updates.
• Provide customer service and respond to inquiries.
• Manage customer accounts and order history.
• Confirm product availability.
• Process returns, refunds, cancellations, and disputes.
• Operate, maintain, secure, and improve our website.
• Detect and prevent fraud, misuse, or unauthorized transactions.
• Maintain business, tax, accounting, and transaction records.
• Comply with applicable laws and enforce our policies and agreements.
• Send marketing communications when permitted and when the customer has chosen to receive them.

3. SHOPIFY AND PAYMENT PROCESSING

Our online catalog, cart, customer-account features, and checkout are powered by Shopify.

When customers browse products, create an account, or complete a purchase, Shopify and authorized payment providers may process personal information according to their own privacy policies and security practices.

Additional information about Shopify’s handling of consumer information is available through the Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy/consumers

4. FINANCING INFORMATION

Financing may be offered through independent third-party providers when available.

LivGreen Home Furnishing does not directly collect or store Social Security numbers, credit reports, bank login credentials, or financing application information.

If a customer selects a financing option, the application is completed directly through the applicable provider’s secure system. That provider’s privacy policy and terms govern its collection and use of the customer’s information.

5. COOKIES AND ANALYTICS

Our website and service providers may use cookies and similar technologies to:

• Keep the website and shopping cart functioning.
• Remember customer preferences.
• Support secure checkout and account access.
• Understand website traffic and performance.
• Detect fraud and protect the website.
• Improve the customer shopping experience.

Customers may manage cookies through their browser settings and through any privacy or cookie controls displayed on the website. Disabling certain cookies may affect website, account, cart, or checkout functionality.

6. HOW INFORMATION MAY BE DISCLOSED

We may disclose information only as reasonably necessary to:

• Shopify and authorized payment processors.
• Local delivery and order-fulfillment providers.
• Website hosting, technology, security, communications, and analytics providers.
• Independent financing providers selected by the customer.
• Professional advisers, including accountants, insurers, and legal advisers.
• Government authorities or other parties when required by law.
• Parties involved in a business transaction, such as a merger, acquisition, financing, restructuring, or sale of business assets.

Service providers may use personal information only for the services they perform and according to their respective agreements and privacy policies.

LivGreen Home Furnishing does not sell customers’ personal information for money.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary to process orders, provide customer service, maintain required business and accounting records, resolve disputes, prevent fraud, enforce agreements, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

8. DATA SECURITY

We use reasonable administrative and technical measures designed to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials and should contact us if they believe their account or information has been accessed without authorization.

9. CUSTOMER PRIVACY RIGHTS AND CHOICES

Depending on applicable law, customers may request to:

• Access certain personal information we maintain about them.
• Correct inaccurate personal information.
• Request deletion of eligible personal information.
• Withdraw consent from optional marketing communications.
• Ask questions about how their information is handled.

We may need to verify a customer’s identity before completing a privacy request. Some information may be retained when required for legal, security, accounting, fraud-prevention, or transaction-record purposes.

Customers may also manage information connected to Shopify directly through their Shopify or Shop account and Shopify’s privacy controls.

10. MARKETING COMMUNICATIONS

Customers may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

Transactional communications concerning orders, accounts, deliveries, payments, returns, or security may still be sent when necessary.

11. CHILDREN’S PRIVACY

Our website and products are intended for adults and are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

12. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to Shopify, payment processors, financing providers, or other third-party services.

LivGreen Home Furnishing does not control the privacy or security practices of independent third parties. Customers should review the privacy policy of each third-party service before providing personal information.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when our practices, services, or legal obligations change.

The revised policy will be posted on this page with an updated “Last updated” date.

14. CONTACT US

For privacy questions or requests, contact: